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How to Reach a Person at WordPress

Verified Contact Information

Toll-Free Number:

  • 1-877-273-8550
Call Now
Send Message

Customer Service:

  • 1-877-273-3049

Customer Service:

support@wordpress.com
help@wordpress.com

Accessibility:

accessibility@wordpress.com

Legal:

privacypolicyupdates@automattic.com
Privacy Inquiries
legal@wordpress.com

WordPress Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular WordPress Phone Number
1 (877) 273-8550
Average Calls duration
1 minute
Most Popular WordPress Email Address
help@wordpress.com
Issue Resolution Rate
Low (5% reported full resolution)
Contact Method Distribution
71% phone, 29% email
Common Reasons for Contact
Website/ application, account and request for information
View full overview

How to Contact WordPress Customer Service?

According to the information on the WordPress website, the company does not provide customer service support by phone with the live agent. However, you may try to contact WordPress via phone using one of the following telephone numbers:
+1 (877) 273-8550 and +1 (877) 273-3049.
During the call, with help of a voice record, you will be provided with necessary information due to your case. Also, the company gives a lot of other options to contact WordPress support, such as online communication.

WordPress offers support by email for customers who have a personal plan or any monthly plan. So if you have one of these plans, just Log In to your WordPress account and fill out the Contact Form. Afterwards, the WordPress team will process the request and provide the solution.

If you are on a free WordPress plan and have a question or a concern that should be addressed by WordPress support team, you may reach out to them via email help@wordpress.com. Also, for all clients (even without paid WordPress plan), there is a good option to ask questions or ask for support on the WordPress community forums.

The Live chat customer support option is available if you have a paid WordPress plan with Premium Support. In this case, you have the opportunity to get real-time customer support in the live chat.

To get WordPress live chat support just Log In to your profile and find a question mark at the bottom of the right corner. After that, you can press the “Contact Us” button and type your question into the field named “How can we help?”. The next step is to click “Chat with us”. Such, easy steps will help you to get real-time WordPress customer support. Please note, that this service is available 24 hours from Monday to Friday or 24 hours Monday to Sunday, depending on the WordPress plan you have.

PissedConsumer Club

Contact Information

WordPress Website:

WordPress Help Center:

Corporate Office Address:

Automattic Inc.
60 29th Street #343
San Francisco, California 94110
United States

Why Customers Call WordPress?

Top Reasons of Customers Calls

  • Website/ Application 22%
  • Account 16%
  • Customer Inquiries & Issues 16%
  • Request for Information 15%
  • Payments and Charges 14%
  • Activation/ Cancellation 5%
  • Product/ Service 5%
  • Refund 2%
  • Shipping and Delivery 2%
  • Return/ Replace <1%
  • Staff <1%
  • Fraud & Security Issues <1%

Website/ Application

22%
  • "Website"
  • "Can't locate my website"
  • "Can't locate my website"

Account

16%
  • "To give password and username to get into my account"
  • "Need to get login to my account"
  • "Password reset"

Customer Inquiries & Issues

16%
  • "Ai dumped all my body copy and I can't retrieve it"
  • "Overflow of emails"
  • "My acvount"

Request for Information

15%
  • "Need information about my website"
  • "WordPress issue I need help on"
  • "help froze out web site"

Payments and Charges

14%
  • "disputing a charge"
  • "Fraudulent charges"
  • "Unauthorized charge"

Activation/ Cancellation

5%
  • "Activate site and revision on a few things. Adding my logo"
  • "I terminated my WordPress and I was just charged for it"
  • "Cancel my account"

Product/ Service

5%
  • "I accidentally purchased Wordpress.com to start a blog but meant to use Wordpress.org. Can this be fixed? I'm new to this and Wordpress.com is too difficult for me"
  • "regaining access to domain and website"
  • "Jetpack Not Working"

Refund

2%
  • "Refund for subscription"
  • "Double refunds through WordPress and PayPal"
  • "Need a REFUND Now!"

Shipping and Delivery

2%
  • "Never received items or money back"
  • "Didn't receive package from Rightnowheat for A Christmas Story movie leg lamp"
  • "Show size,16,4E"

Return/ Replace

<1%
  • "Change from annual to monthly plan"
  • "Correct domain name on word press"

Staff

<1%
  • "Discontinue service"

Fraud & Security Issues

<1%
  • "Security"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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